General

The ISSØE webshop, with its headquarters in Antwerp, BTW 0721 901 714, sells original furniture pieces, created in the second half of de 20th century, and home décor accessories.

These Terms & Conditions shall apply to all sales through ISSØE and will exclude application of any deviating general or specific conditions or terms of the buyer. No waiver or modification of these Conditions of Sale shall be binding upon ISSØE, unless approved in writing by an authorized representative of ISSØE.

ISSØE composes their website and product range with the utmost care. Yet it is possible that the provided information may contain errors or is not up to date. The colours of the pictures may differ slightly from the actual colours of the products. If you have any questions about the size, colour, availability or delivery options don’t hesitate to contact ISSØE.

Price

Every product is shown including tax. Shipment, reservation or other costs can be found at the check out or can be requested via e-mail or a telephone call. The indicated prices refer to the product as described in the accompanying text. The photo’s are decorative and can contain ornamental elements that are not included in the price.

The shipping costs depend on the chosen products (furniture or home accessories) and the delivery address (domestic, province in Belgium, or international). Customers outside Belgium are asked to send an e-mail to arrange the delivery. ISSØE will notify them of the delivery costs before any payments are processed.

If the delivery address is outside the European union, please note that shipments are always bound with an incoming tax. Unfortunately, ISSØE is unable to disclose the exact amount of this tax, because these are different for each country. You can find out the tax amount with the customs office of your country.

Special offers are only valid during the period as stated on the website regarding this special offer.

Payment

Orders can be paid in the following ways:
– Bancontact
– In advance by bank transfer
– Payconic app

Delivery

All products can be delivered by regular mail (small items, deco & gifts), our personal delivery service (furniture) or a shipping company.

You will receive all necessary information via e-mail right after your order has been confirmed and accepted. The shipping costs, delivery dates and delivery service may vary depending on different products. Bigger furniture will be delivered by our personal delivery service if you are living in Belgium. Home accessories and small furniture will be delivered by ‘Sendmyparcel/bpost’.

If your address is outside Belgium, the shop system automatically calculates shipping costs and the goods will always be sent by postal service.

Return Policy

ISSØE’s return policy period is 14 days.

ISSØE shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day ISSØE has informed you about the product.

 

When returning a product:

-You are obliged to keep the product in the same condition as when delivered. The item/items must be returned in an original condition in the original packaging.

-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigating the product does not qualify for the return policy.

We strongly recommend to check the goods upon the arrival. If the piece is not to your liking, our personal delivery service can take it back and you will be refunded for your order (excl. the shipping cost). If the products where delivered by another delivery company or ‘bpost’, please check the product when the delivering company employee is still present. If there is something wrong with the product, write that down together with the delivery company.

Privacy Policy

Personal data is treated confidentially by ISSØE.

The personal data is used to:

  • Process the order, the payment and to deliver the products to the correct delivery address.
  • Bring you updates over ISSØE, via newsletters. If you wish you can always unsubscribe. If this is the case please contact us by e-mail.

Information will not be passed to a third party.